UltraScanner
How can we help?
A real person who works on UltraScanner reads every message.
From inside the app
The fastest way. Open Settings → Contact Support in UltraScanner and choose Report a Bug or Suggest a Feature. Your app version and device are added automatically, so we can help without back-and-forth. Your documents are never included.
Contact form
Can't open the app? Send us a message from the web instead.
Open the formMost common questions
I already bought Premium. How do I restore it?
Sign in with the Apple Account you used to buy Premium, open UltraScanner, go to the Premium screen, and tap Restore Purchase. You need an internet connection while it restores.
How do I back up my documents or move them to a new device?
UltraScanner stores your documents on your device, not on our servers, so we can't recover them for you. Before you delete the app, erase your device, or switch phones, select your documents and use Share to save them to Files or iCloud Drive.
Why won't my photos import?
If your photos are stored in iCloud, the Photos app must download the full-size originals before UltraScanner can import them. Connect to the internet, open each photo once in Photos, and try again.
How do I cancel my subscription?
Apple manages subscriptions. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose UltraScanner. Cancel at least 24 hours before the renewal date to avoid the next charge.